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A series sub woofer connection issues
#1
If you are having issues with a wireless subwoofer on your BAR A70 or A60 then you should first try the support section.

Before posting please view and try the process as laid out in this video a few times.


[url=https://www.youtube.com/watch?v=2lkl1cTWDm8][/url]
Simon D
Orbitsound Staff

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#2
]Hi. I bought the A70 earlier this week and am generally pleased with its sound quality and design, but my £500 purchase has not been as trouble-free as I'd have expected for this outlay. There is an annoying issue in that the 'learn' function won't work with my LG OLED 55B6 TV remote, (despite being told that it would by the otherwise extremely helpful rep in John Lewis who also helped with the TV choice 'as a package'), but more annoyingly I have now started to get the 'dipping' issue described in the Orbitsound forum; this takes the form of the sub no longer working, the sound become 'thin' as a result - note, though, that the 'sub not connected' warning light doesn't come on, which I'd have thought it would?).  Having gone to the Orbitsound website, it seems a solution is via a firmware update to the bar, but what do you do if, like me, you don't have a Windows PC/laptop, which seems to be the only conduit to performing said update (I'm an 'Apple Slave'!)?  I'm reluctant to use the AUX connection instead as I believe it is not as good as optical - and that would mean a £500 soundbar with only one connection source, in effect.  Hopefully Orbitsound can eradicate the dipping issue somehow; having said that, this is a lot of 'faff' to get a £500 soundbar working properly out of the box. I'm still within my 35 day return window with JL, and am wondering whether I might be better off exchanging it for an LG soundbar..
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#3
Apologies, I moved your post to sub-woofer connection issues as the issue described isn't necessarily the 'dipping issue'. 
However I can still assist you with the sub-woofer issue: Could you please tell me whether after performing a Bluetooth reset as laid out in this video here, and then after performing a repair whether the issue occurs?
Luke W
Orbitsound Staff

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#4
Hi Luke
(Sorry for delay - I thought I'd get an email notification of your reply to my post!)
Yes, I am still getting the problem even after the Bluetooth reset and re-pairing of the sub-woofer as you set out above.  I'll be going back to JL as I should not have to keep resetting and re-pairing like this.  Hopefully Orbitsound will find a way to avoid this issue in the future, but for me it's a repeated flaw and frustration that I shouldn't have considering the outlay.
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#5
Hi Des,

Apologies, in order to get a notification of a reply on any post you need to ensure you subscribe to the thread in question when posting/replying.

Apologies that the troubleshooting has not helped. I suspect that there is an issue with the bar itself or an environmental issue at play. If you have yet to take the bar back we could investigate further?
Simon D
Orbitsound Staff

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