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Crackling and sound breaks
#1
I have just purchased an A70 (non wireless) and set up with a Samsung TV using the supplied optical cable. All was working fine until this week when cracking sounds have started coming from the sound bar(all speakers) and the sound drops in and out missing Words from conversations.  Not sure if this is what you refer to as dipping?

The settings on TV are as per the sound bar set up instructions and sound is fine from the tv.

At the moment I cannot use the sound bar, any advice please before I seek a return?

TIA
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#2
Hi Tia,

Can you still hear audio when there is crackling?

Is the dipping random, or just after you change channel?
Simon D
Orbitsound Staff

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#3
(27-08-2018, 07:49 PM)Simon D Wrote: Hi Tia,

Can you still hear audio when there is crackling?

Is the dipping random, or just after you change channel?


Hi Simon
Yes I can still hear the audio when it crackles, it seems to be over the audio.
Dipping is random and happens throughout programmes
Thanks
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#4
Hi Tia,

The dipping I do not know we can help, unless you have a bar with a serial starting 8x1xx16, an update to the bar can help the symptom at that point though not the cause, I would take a look at this thread where it is confirmed a Samsung TV update fixes the dipping issue for more info.


The crackle worries me, can you blow out/hoover the optical ports on the TV and bar and reverse the cable, does the cable fit snugly/if you hold the cable does the crackle cease?
Simon D
Orbitsound Staff

[Image: orbitsound-sig-logo.png]
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#5
(28-08-2018, 05:14 PM)Simon D Wrote: Hi Tia,

The dipping I do not know we can help, unless you have a bar with a serial starting 8x1xx16, an update to the bar can help the symptom at that point though not the cause, I would take a look at this thread where it is confirmed a Samsung TV update fixes the dipping issue for more info.


The crackle worries me, can you blow out/hoover the optical ports on the TV and bar and reverse the cable, does the cable fit snugly/if you hold the cable does the crackle cease?

I had the same issue which was intermittent at first.  However, now the sub woofer does not work at all.  I powered off and opened the screwed on panel behind thinking it may be a loose connection.  Not so, it seems that either a chip or capacitor has failed and there is heat damage with brown gunk cover part of the printed circuit board.  As all the internal speakers are connected by plug in connectors, I am hoping that Orbitsound can sell me a complete PCB with rear screw on panel complete?
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#6
Hi Vag,

Apologies, what bar do you have, is this the sub or bar that you have opened?
Simon D
Orbitsound Staff

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