28-08-2018, 05:14 PM
Hi Tia,
The dipping I do not know we can help, unless you have a bar with a serial starting 8x1xx16, an update to the bar can help the symptom at that point though not the cause, I would take a look at this thread where it is confirmed a Samsung TV update fixes the dipping issue for more info.
The crackle worries me, can you blow out/hoover the optical ports on the TV and bar and reverse the cable, does the cable fit snugly/if you hold the cable does the crackle cease?
The dipping I do not know we can help, unless you have a bar with a serial starting 8x1xx16, an update to the bar can help the symptom at that point though not the cause, I would take a look at this thread where it is confirmed a Samsung TV update fixes the dipping issue for more info.
The crackle worries me, can you blow out/hoover the optical ports on the TV and bar and reverse the cable, does the cable fit snugly/if you hold the cable does the crackle cease?
Simon D
Orbitsound Staff
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Orbitsound Staff